Privacy Policy
TANB Virtual Infra Pvt Ltd
Last Updated: 1st January 2023
TANB Virtual Infra Pvt Ltd (“TANB”, “Company”, “we”, “our”, or “us”) respects your privacy and is committed to protecting personal and business information collected through our cloud infrastructure services.
This Privacy Policy explains how we collect, use, disclose, and safeguard information when customers use our Infrastructure-as-a-Service (IaaS) cloud platform, websites, applications, APIs, and related services.
By using our services, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Information We Collect
We may collect the following information.
- Login credentials
- Full name
- Company designation
- Email address
- Phone number
- Billing address
- Company name
- GST number
- PAN
- CIN or registration number
- Authorized contact information
- Billing details
- Government ID (KYC verification)
- IP addresses
1.1 Technical and Usage Data
When customers use our cloud infrastructure we may automatically collect:
- Service usage metrics
- IP addresses
- API request logs
- VM metadata
- Network flow logs
- System event logs
- Device information
- Browser information
1.2 Payment Information
When payments are made we may collect:
- Billing address
- Payment transaction details
- Payment method information
Note: Payment processing may be handled by third-party payment gateways.
1.3 Customer Hosted Data
Customers may store data within virtual machines, storage volumes, or object storage.
TANB does not access customer content except when necessary for:
- Technical troubleshooting
- Security incident investigation
- Legal compliance
- Customer-authorized support
2. How We Use Information
We use collected information to:
Service Provision
- Create and manage customer accounts
- Provision virtual machines and infrastructure
- Monitor service performance
Billing and Payments
- Generate invoices
- Process payments
- Prevent fraud
Security and Compliance
- Detect cyber attacks
- Prevent abuse and fraud
- Enforce acceptable use policy
Service Improvement
- Analyze infrastructure performance
- Improve cloud services
- Develop new features
Customer Support
- Respond to support requests
- Troubleshoot service issues
Legal Obligations
Comply with regulatory and law enforcement requirements
3. Data Storage and Processing
Customer and personal data may be stored in:
- Company-owned data centers
- Colocation facilities
- Cloud infrastructure operated by TANB
Data processing may occur in India or other jurisdictions where our infrastructure operates.
We take appropriate technical and organizational measures to protect data.
4. Data Security
TANB implements industry-standard security measures including:
- Network firewalls
- Intrusion detection systems
- Access control systems
- Encryption where applicable
- Security monitoring
- Physical security at data centers
However, no system is completely secure and we cannot guarantee absolute security.
5. Data Retention
We retain information only as long as necessary to:
- Provide services
- Comply with legal obligations
- Resolve disputes
- Enforce agreements
After termination, data may be permanently deleted according to company policy.
6. Data Sharing and Disclosure
We do not sell personal data.
We may share information with:
Service Providers
Third parties providing:
- Payment processing
- Infrastructure services
- Monitoring tools
- Customer support systems
Legal Authorities
Information may be disclosed when required by:
- Court order
- Government request
- Law enforcement
- Regulatory authorities
Business Transfers
- In case of merger, acquisition, or restructuring.
7. Customer Responsibilities
Customers using TANB IaaS services are responsible for:
- Securing their virtual machines
- Managing access credentials
- Encrypting sensitive data
- Maintaining backups
- Compliance with applicable laws
TANB is not responsible for data breaches caused by customer misconfiguration.
8. Cookies and Tracking Technologies
Our websites may use:
- Cookies
- Analytics tools
- Session tracking
These technologies help improve website functionality and user experience.
Users may disable cookies via browser settings.
9. Data Subject Rights
(DPDP Act 2023)
Individuals may have rights including:
- Right to access personal data
- Right to correct inaccurate data
- Right to request deletion
- Right to withdraw consent
- Right to grievance redressal
Requests can be submitted through the contact details below.
10. Children’s Privacy
Our services are not intended for individuals under the age of 18.
We do not knowingly collect data from minors.
11. Third-Party Services
Our services may integrate with third-party tools such as:
- DNS providers
- Monitoring systems
- Payment gateways
- Identity providers
These services operate under their own privacy policies.
12. Security Incident Response
In the event of a security breach affecting personal data, TANB will:
- Investigate the incident
- Contain the threat
- Notify affected customers where required
- Comply with regulatory reporting obligations
13. Changes to Privacy Policy
We may update this Privacy Policy periodically.
Changes will be posted on our website with an updated revision date.
Continued use of services constitutes acceptance of the updated policy.